Professionalism — 5 Stars: ALL reps who answered the phone lines were courtesy and thanked me each time I called for information (which was several times). Communication — 5 Stars: They called me same day to give me an update on their diagnostics report and findings. There was a small hiccup when the advisor informed me additional diagnostics would be needed which would have a fee attached. I assumed he knew I was going through a warranty (which he did not know at the time) so I was confused about paying additional fees. The manager called me soon after to explain the protocol when utilizing warranties and that it was a miscommunication. The service advisor connected with me again and also explained the mix up and the next steps to begin repairs. Regardless I’m appreciative of the extra steps they both took to make sure we are all on the same page to move forward. Once repairs were started they continued to provide updates via text/phone call. They sent me PDF files via text to review and then called soon after to review the reports with me. They followed the same procedure for reviewing my estimate and invoice. I was even able to sign and authorize the estimate electronically. Which is convenient for my busy schedule. Turn Around Time for Repairs — 5 Stars: Though my vehicles issue may have been minor and quick fix. They gave me a timeframe of 4 days for repair completion. I dropped my car off Wednesday and my vehicle was completed and ready for pick up that Friday (3 days). Waiting Area & Cleanliness — 5 Stars: Front office is clutter free and clean. Floors/Windows are clean. They have a little mini fridge with beverages (so cute). Extra 💚: They called me the day after (saturday) to follow up and ensure my vehicle was still working properly. They also mentioned prior to following up that with repair service comes with a 36 month warranty. Which is wonderful and gives peace of mind. Thank you to Khylin (front desk rep), Antione (service advisor) and Justin (manager) as well as the rest of staff who had a hand directly and indirectly in assisting me. Once I picked up my vehicle they printed my invoice and payment receipt stapled it all together and placed it in an envelope I could keep in my car or file away) Overall Thoughts: - Amazing customer service - Fast repair completion - Clear communication about repairs. If you hold these three points in high regard for repair shops go to J.J. s Auto Service Center. I would come here again for minor/major repairs. They did an amazing job fixing my vehicle and getting me back on the road.
Hi Kiyoko, Thank you so much for sharing such a thoughtful review! We’re so glad our team made your experience smooth from start to finish — with clear communication, timely updates, and quick, accurate handling through your warranty. It’s great to hear you found the process convenient and enjoyed the comfort of our waiting area and digital approvals. Finishing your repair ahead of schedule and following up afterward is exactly the level of care we strive for here at J.J.’s Auto Service Center in Waldorf. We truly appreciate your trust and the time you took to recognize our team — it means a lot to all of us. Thank you again, and we look forward to seeing you next time! — The Team at J.J.’s Auto Service Center
- J.J.'s Auto Service Center