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Waldorf Auto Repair

903 reviews
2 Irongate Dr, Waldorf, MD 20602
(301) 579-0365
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5

Very professional! While you wait they offer drinks and snacks. They even have box juice and fruit snacks for the little ones. Once your service is complete the mechanic explains everything that was checked and fixed, they also provide you with a detailed print out. Awesome experience!!

Hi Nadiyah, Thank you so much for the great review! We’re glad you enjoyed the snacks and juice options while you waited — we do our best to create a space where all of our guests feel comfortable and cared for, including the little ones! It's also good to know that the detailed explanation and printout from our staff made the experience even better. We truly appreciate your kind words and look forward to seeing you again at J.J.’s Auto Service Center in Waldorf! — The Team at J.J.’s

- J.J.'s Auto Service Center
5

Outstanding Service – Engine Replacement I can’t say enough great things about the team here! Jamal, Justin, and the entire crew went above and beyond during my recent engine replacement. From start to finish, they were professional, honest, and extremely knowledgeable. Jamal and Justin took the time to work closely with the warranty company and made sure everything was approved without delays. Their communication throughout the process was excellent, and I always felt informed and confident in the work being done. The technicians did an amazing job — the engine runs smooth, and the car feels better than ever. You can tell this team takes pride in their work and stands behind what they do. Even after the repair, when a check engine light came on, they were quick to respond and offered to take a look during my upcoming visit for glass work. That kind of follow-through is rare and much appreciated. If you’re looking for a shop that treats your car like their own and truly values their customers, look no further. Huge thanks again to Jamal, Justin, and the entire team — you’ve earned a customer for life!

Hi Derrick, Thank you for this incredible review! We’re thrilled to hear your engine replacement went smoothly — and that Jamal, Justin, and the team were there for you every step of the way. We're so glad to know their dedication and transparency gave you peace of mind throughout the process. We aim for excellence in every repair, so it’s wonderful to know your car is performing better than ever. We’re also glad we could quickly follow up when that check engine light came on — that kind of ongoing support is exactly what we’re here for. Thanks again for trusting us with your vehicle. We’re honored to have earned your loyalty, and we’ll be here whenever you need us! — The Team at J.J.’s Auto Service Center

- J.J.'s Auto Service Center
5

I cannot express enough gratitude for JAMAAL at JJ Auto Repair. What started as a truly terrible situation was transformed into an incredibly positive experience, thanks entirely to him. Jamaal is a master of de-escalation. He navigated a tense interaction between myself and another individual with the utmost professionalism and genuine care. He not only calmed the situation but also took the time to meticulously explain the entire process and procedures to me, ensuring I understood every step. He went above and beyond his duties, consistently reassuring me of their service and demonstrating a level of dedication that is truly rare. While I'm unsure of his official role at JJ Auto Repair, I can confidently say that if I were hiring, Jamaal would be my immediate choice for a service manager. He embodies everything you could want in a customer service professional: expertise, empathy, and an unwavering commitment to making a difficult situation beautiful. If you find yourself in need of auto repair, ask for Jamaal. He's an absolute gem!

5

My son Jayden brought his car to JJs once before. He needed some other work done & I reminded him of JJs because of the financial option they extended him the first time. Im so thankful that he took my advice and decided to have other worked services here. I had an opportunity to meet his service tech Jaiden. He provided exceptional customer service, was respectful, pleasant, helpful and understanding to the needs and questions my son & I had. When addressing some questions on another day, the front desk receptionist, Amanda directed me to the onsite Manager, Kyai (not sure of the spelling). We spoke. Then the service tech Jaiden walked in. When I tell you the amount of professionalism, authenticity, helpfulness, compassion to attend to my questions & needs for my sons vehicle literally EXUDED from each and every one of them. Ive gone to some pretty descent places for my cars past and present, 2-3, one which I still frequent regularly for certain things. But BABEEEEEEEEEEEEE JJs was beyond the BEST EVER! The direct contact with personnel, customer service etiquette, clean, neat, welcoming office. The interactions with those three members changed my entire experience! Quality service all around was extremely refreshing. I know my son will always be in great hands with the care & service of his vehicle. I now have a place close to home that both me and my husband can depend on if needed. I was completely in awe & trust I will continue to feel this way. Thank you Jaiden, Kyai & Amanda for showing it how all auto shops should operate. As a TEAM not my sale vs your sale!!!!! EXCELLENT LEADERSHIP KHAI!!! Definitely felt like I was dealing with FAMILY!!!!!!

5

My son Jayden brought his car to JJs once before. He needed some other work done & I reminded him of JJs because of the financial option they extended him the first time. Im so thankful that he took my advice and decided to have other worked services here. I had an opportunity to meet his service tech Jaiden. He provided exceptional customer service, was respectful, pleasant, helpful and understanding to the needs and questions my son & I had. When addressing some questions on another day, the front desk receptionist, Amanda directed me to the onsite Manager, Kyai (not sure of the spelling). We spoke. Then the service tech Jaiden walked in. When I tell you the amount of professionalism, authenticity, helpfulness, compassion to attend to my questions & needs for my sons vehicle literally EXUDED from each and every one of them. Ive gone to some pretty descent places for my cars past and present, 2-3, one which I still frequent regularly for certain things. But BABEEEEEEEEEEEEE JJs was beyond the BEST EVER! The direct contact with personnel, customer service etiquette, clean, neat, welcoming office. The interactions with those three members changed my entire experience! Quality service all around was extremely refreshing. I know my son will always be in great hands with the care & service of his vehicle. I now have a place close to home that both me and my husband can depend on if needed. I was completely in awe & trust I will continue to feel this way. Thank you Jaiden, Kyai & Amanda for showing it how all auto shops should operate. As a TEAM not my sale vs your sale!!!!!

5

Very professional and I appreciate that every step of the way for my inspection i received great communication thank you guys for the great service I will definitely continue to come to you for my car needs

Hi Tiana, Thank you so much for taking the time to leave us a review! We’re really glad the communication throughout your inspection made a positive impression. It means a lot to know you felt taken care of, and we’re grateful to be your go-to for car care. Can’t wait to see you next time! — The Team at J.J.’s Auto Service Center

- J.J.'s Auto Service Center
5

I visited JJ’s Auto Service Center today and got some Awesome service at an Amazing price. I saved tremendously by using a coupon and signing up for the VIP program. Got a tour of the facility and felt really good about my visit. They will be servicing my vehicle from now on!

Hi Regina, Thank you so much for the kind review! We’re really glad the coupon and VIP program helped you save — we’re always happy to help however we can. It’s great to hear the overall experience, including the tour left you feeling confident about your visit, and we’re honored to be your new go-to for vehicle service. Looking forward to seeing you again! — The Team at J.J.’s Auto Service Center

- J.J.'s Auto Service Center
5

When I pulled into the parking lot, I knew I had made the right decision. So professional and so kind. The check-in process was quick, and the rep scheduled me a ride home while they kept my car. I would highly recommend JJ Auto Service!

Hi Seidrick, Thank you for such a kind review! We're so glad your first impression pulling into J.J.'s Auto Service Center felt right. We’re committed to delivering warm, professional service from start to finish — and it’s great to hear that came through. We appreciate you recognizing the care we put into the check-in process and the complimentary transportation while your vehicle was in our care. Thank you again for the recommendation — we look forward to helping you with your car care needs anytime! — The Team at J.J.’s

- J.J.'s Auto Service Center
5

An absolutely amazing place of business and family. I had my audi s4 here for almost a year dealing with a bad insurance company and terrible dealership but justin/j.j. auto stuck by my side through it all. Honestly never been treated so nicely from any establishment with very good quality work and prices there's no complaints here. They will work with you to get the job done in the best way and Justin's words of encouragement kept me driven to finish/complete this rebuild of my audi instead of giving up halfway through. Highly recommend and greatly appreciate the time work and open arms this business came with Honestly just simply amazing people here!

Hi there, We truly appreciate hearing that Justin and the team were able to guide you through the difficult journey of navigating dealership delays and insurance red tape to get your Audi S4 repaired properly. Those kinds of ordeals take real patience and dedication, and we’re truly grateful you trusted us to see it through with you. Your kind words about our workmanship, pricing, and the way you were treated really resonate with us. We always want our guests to feel like family, and we’re so glad that came through. Thank you for trusting us with your business — we wish you all the best with your Audi, and we hope you’ll come see us if you ever need anything in the future! — The Team at J.J.’s

- J.J.'s Auto Service Center
5

They are a great Auto shop! They treat you like family & take care of you!! The Service Advisor Luie is a great guy & leader, also.😀‼️

Hi Remi, Thank you for your kind review! It’s awesome to hear you felt taken care of like family — that’s always our goal here at J.J.’s Auto Service. We’re glad Luie and the team delivered great service and made the experience a positive one. Thanks again for trusting us with your vehicle — we look forward to seeing you next time! — The Team at J.J.’s

- J.J.'s Auto Service Center
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