Waldorf Auto Repair

This shop took care of an engine misfire issue after several other shops couldn't figure out the problem. I also had several routine maintenance services done and a MD state inspection. The people here are really nice and professional and I appreciate the emails and text messages showing me what needed to be done to my vehicle. What makes me hesitant about this place is the lack of communication with the customer. My car was in their shop from April 14th until April 22nd. Seven days excluding a holiday. I was told several times over this period that my car would be ready in a few hours or by the end of the day, but then wouldn't hear from you guys at all for over 24 hours. I understand that repairs can take time and parts need to come in, but I would prefer that you give a realistic timeframe upfront, instead of my constantly having to call to request an update on my vehicle. I didn't pass state inspection because I need new tires, but I am taking it to another shop, not because I don't have confidence in your work, but because I don't know how soon I would get my car back. You guys did amazing work on my car, so I'll give you that. I would like to continue using you guys in the future, but the communication between the mechanics, reception, and the customers could really use some improvement.

J.J.’s is a well run business and I am more and more impressed with them each time I visit. I visited them to repair an oil leak I had and they took apart my car, found the problem (caused by another shop), and put it back together without charging me a penny for it. They are quick, provide you with pictures or invite you into the shop to see what’s wrong with the vehicle, and give you plenty of options to go about fixing it. Definitely a local business I’m proud to support.

Very professional and informative. I will definitely be back if needed.

Customer service is immaculate! 10/10 hands down the most cleanest auto shop I’ve been to. Everyone is so nice and friendly and welcoming. Makes you not want to go anywhere else!

Very impressed! They were professional, helpful and their service center is great. They changed the oil, rotated the tires, they did suggest other work but we're not pushy about it at all and I felt way more confident in the service that they did versus other providers I've used previously. I will be back! (Well I hope not, but you know).

I located J.J.’s searching on google to have my Acura serviced. J.J.’s impressed me with their knowledge over the phone. I told them the issue and was immediately able to have it towed in for service. The staff were professional and pleasant.

Love going here. The best and I mean the best customer service/experience. I recently moved tot the area and this will for sure be where I get my vehicle serviced.