My initial contact via phone was with Leny She answered the phone professionally and asked if she could place me on hold. Unlike Most, that ask that, she waited for me to respond. Thinking she did what most call takers do (put you on hold before you can answer). I said nothing but she asked again for me to reply. Upon her return, I explained to her I was new to the area and looking for an Auto Repair shop. She welcomed me and explained the Over Night Drop-off practice/procedure. We scheduled an appointment and ended the call. I was unable to utilize the night drop, but the next morning I went in to drop the car off. Lenny was the all of what the reviews I read said. In my own word, “the Life of the Party”. Very pleasant, welcoming and warm. That in itself made me feel secure in my decision to choose JJ’s Auto Service. After the DETAILED questions and answers session, I left the car for service and repair. Later that day I received a call informing me the status of the car, informing me that they will call me the next day. As stated they did, not only did they speak with me they sent me videos for me to see what they discovered and was speaking of. Easing any thoughts of being lied to. All the repairs were completed within the promised timeframe and the cost was more than reasonable for all that was done. Finding a good auto repair shop thats gives Good Service, Honest Advice, Reasonable Pricing, and not out to take your money is hard. But I think I found my second shop that meet the description and requirements in JJ’s Auto Service.