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5

I started having exhaust issues over the weekend so I went to google and found J.Jo’s auto service center. I called and told Leny what my issue was and she told me I could bring it in. Customer service was on point, everyone was so nice at the establishment. I liked how they not only told me what the issue was but had me come back as they showed me. I’m happy I found them and they were able to fix my car for me and the cost was not expensive at all and that was a fear of mine. They have now earned a new customer. Thank you all for everything today I truly appreciate it.

5

You were very pleasant to work with kept me informed has the process progressed and the cost was much less then expected which was a Hugh blessing the work was great I have not had an experience like this with a mechanic company in a long time I will Recommend you to anyone I meet keep up the good work

5

It has been a long since I have witnessed customer service, professionalism and pure goodness lined up. JJ's took care of my care, as a walking in too! They did an amazing job and found a way to charge me less. I will bring them all of my business in the future. Another thing, they treated every person that walked in with the same grace and dignity! I only mention this because the world is changing all the time, this business feels like you walked into your grandma's house and she is going to make sure everything will be alright. Thank you JJ's!

5

It has been a long time since I have witnessed customer service, professionalism and pure goodness lined up. JJ's took care of my care, as a walking in too! They did an amazing job and found a way to charge me less. I will bring them all of my business in the future. Another thing, they treated every person that walked in with the same grace and dignity! I only mention this because the world is changing all the time, this business feels like you walked into your grandma's house and she is going to make sure everything will be alright. Thank you JJ's!

Hi Michelle! Thank you so much for taking the time to share your wonderful experience with JJ's! We are thrilled to hear about your positive encounter with our team and the service you received. Providing outstanding customer service, professionalism, and genuine care are at the core of what we do. It warms our hearts to know that you felt a sense of goodness and were impressed by the attention to detail in taking care of your car. We take pride in going the extra mile for our customers, and it's especially rewarding to hear that we could exceed your expectations. Your kind words about our pricing strategy and the way we treat every customer with grace and dignity mean the world to us. We believe in creating an environment that feels like home, where everyone is welcomed and treated like family. It's heartening to know that you sensed that warmth during your visit. We truly appreciate your trust in JJ's, and we look forward to serving you in the future. Rest assured, your loyalty is valued, and we'll continue striving to provide the same level of excellence that you experienced. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. Thank you once again for choosing JJ's!

- J.J.'s Auto Service Center
5

Mrs. Leny was amazing, she made sure everything from my estimate to my appointment ran smoothly! She even booked me an uber to take me back home after I dropped my car off! And Justin the guy that work on my car was awesome! He kept me informed about everything from when he diagnosed my car to calling telling me my car was ready! I have 3 cars and based off how they treated my daily driver, I trust them with my racecar and my wife's car! They have a customer for life!

Hi Aaron! Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. We also want to thank you for mentioning our employees Leny and Justin. They are a valuable part of our team and we are thrilled to hear that they provided you with a 5 star experience! We looking forward to servicing your Dodge Neon again.

- J.J.'s Auto Service Center
4

Edit: J.J.’s Auto Service Center ended up bending over backwards to right this situation. They were sincere and apologetic for the inconvenience and I truly appreciate that. In the end, they delivered. Everyone was nice but service is less than timely. The business has had my car for two weeks. The date of when my part would arrive changed three times, and now my part will not arrive until next Monday; causing me to miss planned events due to no transportation. The company was recommended by CarMax as part of their CarMax Care system...never again.

5

The best customer service I ever had from any establishment. I will be recommending them.

5

I love taking my car to J&J’s aside from the discounts and the OTHER memberships benefits(yes there are more) ,the customer service is always top tier.They help out with just about every car service you can think of and if they can’t then they’ll figure out who can ,they’ll never leave you without an answer.I always recommend this establishment to anyone looking for some good service done on their vehicle.Quick S/O to Leny who is truly one of kind and is amazing at what she does

5

Satisfied customer here! Reasonably priced, excellent customer service, and honest about the work required. I had my front brake pads and rotors replaced on a 2016 Toyota Camry. J.J.’s did not try to price gauge me and even let me know some work a big name dealership recommended was actually not needed. I will be a returning customer.

Hi there! Thank you for taking the time to leave us such a kind review. We value the customer experience and are glad to know that not only was your first experience with us a pleasant one, but that we were able to meet all of your expectations. We look forward to being able to service your Toyota Camry again in the future. Thank you again for trusting us with your vehicle needs!

- J.J.'s Auto Service Center
5

Courteous, respectful staff. Exceptional customer service, wait time was what was expected for the service. Recommend this shop for anyone needing car service.

Hi Russell! We are so thrilled to hear that our customer service met your expectations during your recent visit with us. Our priority is to ensure a seamless experience for all of our customers from start to finish. We looking forward to being of service again to you in the near future.

- J.J.'s Auto Service Center

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