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5

I had a very concerning experience with JJs Auto Service Center. I brought my 2008 GMC Acadia in for a diagnostic and oil change. The vehicle was fully drivable when I dropped it off. Their own technician even recorded a video stating they could NOT duplicate the engine reduced power issue. They recommended about $2,000 in repairs, which I declined, and I only approved an oil change. Within minutes of leaving their shop, my vehicle began shutting off and became completely undrivable. This was NOT happening before I brought it in. When I returned to the shop with my father-in-law, the response I received was dismissive. I was told that since I previously had a warning light, something like this can happen, instead of them offering to recheck the vehicleeven though they had just worked on it. That did not sit right with me. They had already inspected components like wiring and sensors under the hood, and now immediately after their service, the vehicle is no longer drivable. I also have video evidence from their technician and saved messages confirming the vehicle had no active issue while in their possession. Ive since spoken with other mechanics, and the repair pricing I was quoted appears significantly higher than typical for those parts. Now Im dealing with towing, additional diagnostics, repair costs, and loss of transportationall after my vehicle was returned in worse condition than when I brought it in. Based on my experience, I would strongly recommend getting a second opinion before committing to any repairs here.

5

5

Great customer service. My car is driving 100% better

5

JJ Auto is the epitome of customer service and auto professionalism. They sent me a video or the issue my car was having and I was able to virtually look at what he was explaining through the tech. They also called a Lyft, to pick me up from my residence. You can’t get any better service than that. The mechanics and clerk was very personable and I will always recommend them to anyone with car issues.

5

I was impressed with how everyone that works there greeted us and asked if we had been helped - they were all very nice and respectful. We got there last minute for a state inspection and had a great experience. Would definitely recommend!

5

I was impressed with how everyone that works there greeted us and asked if we had been helped - they were all very nice and respectful. We got there last minute for a state inspection and had a great experience. Would definitely recommend!

5

I had a great experience at J.J.'s Auto Service Center. Jalen was my service advisor, and he made the entire process smooth and professional from start to finish. I brought my truck in for a safety inspection to register it in the state of Maryland, and I was genuinely impressed with the level of service. Jalen even took the time to give me a tour of the shop and explained the different ways I could review the inspection results. What really stood out to me was their transparency—this was the first shop I’ve been to that sends a video showing exactly what they’re seeing under the hood. If you're on-site, they’ll walk you over to your vehicle and show you in person, which is a great touch. Since I wasn’t there, Jalen sent me a detailed video explaining what my vehicle may need down the road. That level of honesty and communication built a lot of trust, so I decided to move forward with the recommended work. Overall, very professional operation. This was my first auto shop experience in Maryland, and it looks like I’ve found my go-to place moving forward. Highly recommend!

5

Very professional. Positive atmosphere. Friendly.

5

Broke down in Waldorf on my way from NY to Va, JJ and his team got me in 1st thing in the morning and had me back on the road in no time. Very thankful to have broke down where I did as I was in great hands. Thanks so much, folks…

5

J.J.'s staff was very attentive, kept me up to date, and was very friendly. I think their pricing is very fair for the area, and I would definitely return for any future services.

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