Waldorf Auto Repair

I love JJ'S

This is the first time I have been here and the experience has been great. They know how to communicate and take care of there customers. I waited for my car and witness excellent customer service skills and politeness. Even when my car was done, everything was explained to me. I needed a follow up for a quote and the return was very fast. Great service here

Service was excellent … The work on my car was done Ahead of schedule … I am happy with overall experience …

I cannot say enough good things about JJ’s!! I recently purchased a 2013 Cadillac ATS in VA and needed to have it inspected for MD. I was fairly certain the car was going to have some kinds of issue so I looked around for a service station that would be able to provide reliable work not only for the purposes of the inspection but throughout the life of the vehicle. I struck gold with JJ’s Auto!! When I arrived to do my inspection Lenny was at the desk and I overheard her making a phone call and she was very professional and seemed to know the customer she was talking to on a first name basis, Already I had a good feeling about this place. My car failed the inspection which was unfortunate but this is the point where JJ’s started to REALLY impress me.. Justin who I think is maybe the service manager or the head mechanic came out to go over the issues that my car had. He had taken pictures and explained to me in detail which issues would need to be addressed immediately to pass inspection and which issues could be taken care of later. I asked Justin if he thought any of my issues would he covered under the warranty that I purchased with the car. Justin asked me to bring him the warranty contract and he would review it and even call the warranty company himself to make a claim.. This gave me a lot of comfort and peace of mind as we all know that those warranty and insurance companies sometimes have very tricky language designed to confuse the average person that doesn’t speak fluent car language. At this point I was very confident in this establishment and I knew I could trust them to take care of my vehicle and be fair to me. I couldn’t afford the services that day but they gave me a very detailed printout of everything that we had talked about and they even send a little text that also gives you a breakdown of the services. I came back a few weeks later to get the service and Lenny informed me that I would have to leave the car with them for 2 days so they could complete everything.. This didn’t work for me and I expressed to Lenny that I couldn’t be without the vehicle overnight. Once again Lenny and Justin put their heads together and went out of their way to accommodate me. They told me if I brought the car in on Monday morning they could do some of the work and I could pick it up and bring it back on Wednesday to complete the rest of the work which included a windshield replacement that they had to get from another vendor. Lenny called me right at 5PM on Wednesday and told me that my car was complete and I had passed inspection. I was so relieved and so impressed with the amount of customer service I received so far but when I came to pick up the vehicle there was one last cherry on top. THEY VACUMED MY CAR OUT!!!! I’m a person that is big on small gestures and little extras so I can’t even express how good it made me feel to see that not only had they been honest and professional with me in this process but even when their job was done and they had fulfilled their end of the bargain someone actually still took the time to go that extra mile to put a smile on my face.. I am extremely impressed with JJ’s and they have earned a customer for life!! Thank you so much Lenny and Justin and all the rest of the team!!

Great service

Polite staff & quick & efficient services ✅

As a company operating in Waldorf, I could not be happier with J.J.'s Auto Service Center!!!! I came to their shop after I was quoted for an auto repair on our work van that I thought was high. After getting the same repair estimate from J.J.'s but for $800 cheaper, I knew I was at the right place. We now have them servicing all six of our company cars. Every time we bring a vehicle in we receive same day service at a discount. Lenny in particular is friendly and phenomenal to deal with. 5 Stars!!!

Previously, I had taken my car to a big chain service center on multiple occasions for my car and was suggested services that didn't fix the problem. As soon as I contacted J.J.'s and explained the problem, Leny suggested a multipoint inspection, told me exactly what that included, put a note about my breaks and let me know when I could drop it off. I was able to drop off my car Monday night. Tuesday morning she called to confirm that she had my keys and what they were going to do, updated me later in the day to inform me that they needed another day due to the amount of cars they had and assured me that it would be looked at and I would receive an estimate the following morning. Wednesday morning, I was told over the phone what the issue was, what was recommended (far less extras than the big chain) and sent over the diagnostics immediately. The one thing I saw that really stood out.... They did a road test!!!! Yes, it's a simple gesture but it meant a lot because they took the time to find out what was wrong. I approved the repair and by that evening I was picking up my car. Needless to say, I can finally use my breaks without my steering wheel shaking and my passengers feeling it too. If you want to go somewhere that listens, checks for themselves and doesn't try to put a band-aid on the problem, go to this family owned, local business.