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Waldorf Auto Repair

872 reviews
2 Irongate Dr, Waldorf, MD 20602
(301) 579-0365
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5

JJ's Auto Service Center has consistently exceeded my expectations with their exceptional service. Over the past year, I have entrusted them with servicing my vehicle, and they have always shown great respect towards it. One of the things I truly appreciate is their attention to detail, as I never have to worry about greasy smudges/fingerprints on my interior surfaces or exterior paint/vinyl wrap. Not only is their work of high quality, but JJ's Auto Service Center has also demonstrated their honesty, which is a rare find in the automotive industry. Their office is clean and inviting, creating a pleasant atmosphere. Leny, Justin and employees are extremely knowledgeable and maintain excellent communication. I highly recommend JJ's Auto Service Center to anyone in need of reliable and trustworthy automotive service.

Hi Jordan, we are sincerely grateful for your thoughtful and positive feedback. It's truly rewarding to hear that JJ's Auto Service Center has consistently exceeded your expectations in providing exceptional service for your vehicle. We take pride in our attention to detail, and we're pleased to know that it reflects in the cleanliness of your vehicle after service. Maintaining transparency and honesty is paramount to us, and we appreciate you acknowledging it as a rare find in the automotive industry. Your recommendation means the world to us, and we're grateful for the trust you've placed in our team, including Leny, Justin, and our dedicated employees. If there's ever anything more we can assist you with or if you have any further feedback, please feel free to reach out. Safe travels, and we look forward to serving you again in the future.

- J.J.'s Auto Service Center
5

Brought my Hyundai Palisade in because of rear door issue. The technician send me a detailed video of the issue and fixed it. The service was excellent and the receptionist Lenny was super nice and professional, will use again and would recommend for future car issues.

Hi Mr. Proctor, thank you for sharing your positive experience with us! We're delighted to hear that your Hyundai Palisade's rear door issue was resolved to your satisfaction. Providing detailed videos to illustrate the problem is part of our commitment to transparent and excellent service. We appreciate your kind words about our service and the professionalism of our receptionist, Leny. We look forward to assisting you with any future car issues, and we're grateful for your recommendation. If there's anything else we can do for you, please don't hesitate to reach out.

- J.J.'s Auto Service Center
5

I love their visual explanations of maintenance concerns. The prices are reasonable as well.

Hi Debbie, thank you for taking the time to share your positive feedback! We're thrilled to hear that you appreciate our visual explanations of maintenance concerns. Transparency and clear communication are essential to us, and we're glad it resonates with you. Our team also strives to offer reasonable prices, ensuring that our customers receive excellent value. We truly appreciate your support and the opportunity to serve you. If you have any further questions or if there's anything else we can assist you with, feel free to reach out. We look forward to continuing to provide you with top-notch service.

- J.J.'s Auto Service Center
5

I started having exhaust issues over the weekend so I went to google and found J.Jo’s auto service center. I called and told Leny what my issue was and she told me I could bring it in. Customer service was on point, everyone was so nice at the establishment. I liked how they not only told me what the issue was but had me come back as they showed me. I’m happy I found them and they were able to fix my car for me and the cost was not expensive at all and that was a fear of mine. They have now earned a new customer. Thank you all for everything today I truly appreciate it.

5

You were very pleasant to work with kept me informed has the process progressed and the cost was much less then expected which was a Hugh blessing the work was great I have not had an experience like this with a mechanic company in a long time I will Recommend you to anyone I meet keep up the good work

5

It has been a long since I have witnessed customer service, professionalism and pure goodness lined up. JJ's took care of my care, as a walking in too! They did an amazing job and found a way to charge me less. I will bring them all of my business in the future. Another thing, they treated every person that walked in with the same grace and dignity! I only mention this because the world is changing all the time, this business feels like you walked into your grandma's house and she is going to make sure everything will be alright. Thank you JJ's!

5

It has been a long time since I have witnessed customer service, professionalism and pure goodness lined up. JJ's took care of my care, as a walking in too! They did an amazing job and found a way to charge me less. I will bring them all of my business in the future. Another thing, they treated every person that walked in with the same grace and dignity! I only mention this because the world is changing all the time, this business feels like you walked into your grandma's house and she is going to make sure everything will be alright. Thank you JJ's!

Hi Michelle! Thank you so much for taking the time to share your wonderful experience with JJ's! We are thrilled to hear about your positive encounter with our team and the service you received. Providing outstanding customer service, professionalism, and genuine care are at the core of what we do. It warms our hearts to know that you felt a sense of goodness and were impressed by the attention to detail in taking care of your car. We take pride in going the extra mile for our customers, and it's especially rewarding to hear that we could exceed your expectations. Your kind words about our pricing strategy and the way we treat every customer with grace and dignity mean the world to us. We believe in creating an environment that feels like home, where everyone is welcomed and treated like family. It's heartening to know that you sensed that warmth during your visit. We truly appreciate your trust in JJ's, and we look forward to serving you in the future. Rest assured, your loyalty is valued, and we'll continue striving to provide the same level of excellence that you experienced. If there's anything more we can do for you or if you have any further feedback, please don't hesitate to reach out. Thank you once again for choosing JJ's!

- J.J.'s Auto Service Center
5

Mrs. Leny was amazing, she made sure everything from my estimate to my appointment ran smoothly! She even booked me an uber to take me back home after I dropped my car off! And Justin the guy that work on my car was awesome! He kept me informed about everything from when he diagnosed my car to calling telling me my car was ready! I have 3 cars and based off how they treated my daily driver, I trust them with my racecar and my wife's car! They have a customer for life!

Hi Aaron! Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us. We also want to thank you for mentioning our employees Leny and Justin. They are a valuable part of our team and we are thrilled to hear that they provided you with a 5 star experience! We looking forward to servicing your Dodge Neon again.

- J.J.'s Auto Service Center
4

Edit: J.J.’s Auto Service Center ended up bending over backwards to right this situation. They were sincere and apologetic for the inconvenience and I truly appreciate that. In the end, they delivered. Everyone was nice but service is less than timely. The business has had my car for two weeks. The date of when my part would arrive changed three times, and now my part will not arrive until next Monday; causing me to miss planned events due to no transportation. The company was recommended by CarMax as part of their CarMax Care system...never again.

5

The best customer service I ever had from any establishment. I will be recommending them.

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